Customer Support for your business

Customer Success focuses on proactively engaging with your customers to help them achieve their goals with your products or services. Benefits include higher customer retention rates, increased customer lifetime value, and stronger customer relationships.

Support Bird offers a range of services including 24/7 Customer Support, Live Chat Support, Social Media Support, Technical Support, Multilingual Support, Dedicated Account Management, and Customer Success programs.

The savings can be substantial.

Many of our clients save over 40% by outsourcing their customer support to Support Bird compared to hiring internally. This includes avoiding costs related to salaries, benefits, training, and overhead associated with full-time employees.

Our pricing is straightforward and transparent. The amount we quote is the amount you’ll pay, without any additional costs for benefits or overhead. These savings become even more significant as your business scales.

Additionally, by outsourcing, your existing team can focus on core business activities, leading to increased productivity and further cost efficiencies.

Partnering with Support Bird not only reduces costs but also enhances your overall customer support experience.

Partnering with Support Bird offers numerous advantages beyond cost savings:

Expertise and Experience:

Gain access to a team of seasoned professionals with extensive customer support experience across various industries. We skillfully recruit, vet, and hire top talent, a process that is difficult, expensive, and time-consuming.

Scalability and Flexibility:

Easily scale your support team up or down based on demand, without the hassles of recruitment and training. This process is arduous, expensive, and time-consuming, but we handle it for you.

24/7 Availability:

Ensure your customers receive round-the-clock support without managing additional shifts or overtime.

Focus on Core Activities:

Free up your internal team to focus on strategic initiatives and core business activities. This has significantly helped our clients' businesses, driving up sales.

Advanced Technology:

Leverage the latest customer support tools and platforms, seamlessly integrated and optimized for your needs. This is our core business, so we conduct round-the-clock research on the latest technologies and strategies in the industry, so you don't have to.

Enhanced Customer Experience:

Deliver high-quality, consistent service that boosts customer satisfaction and loyalty. A happy client always comes back or refers others.

Continuous Training:

In the industry, continuous training is non-negotiable. However, it requires a lot of time and money to ensure your agents are trained and staying up to date. We take this tedious process off your shoulders. Benefit from our investment in ongoing training and development for our agents, ensuring they stay ahead of industry trends.

Comprehensive Reporting:

Receive detailed performance reports and insights to make data-driven decisions and improve support operations. We provide comprehensive reports as often as you need them.

Reduced Administrative Burden:

Eliminate the complexities of HR, payroll, and administrative tasks associated with support staff. Save time and money.

At Support Bird, we offer comprehensive technical and non-technical customer support solutions. Our services include managing support through phone, live chat, and email. Our team is proficient in using various helpdesk software platforms such as Intercom, Zendesk, HelpScout, and many others. Additionally, we can assist you in developing an enhanced customer support knowledge base that serves as a valuable training resource and improves your customers' self-service capabilities.

Beyond direct communication with your clients, our team is also trained to optimize the organization and efficiency of your support inbox. We contribute to creating and maintaining knowledge base articles to ensure your clients have access to quality self-service resources.

Our expertise extends beyond standard support services. Depending on the support demand, our agents are also equipped to handle back office and administrative tasks. We recruit skilled team members who are adept at managing a variety of time-consuming tasks, helping to streamline your operations and improve overall productivity.

We ensure quality through comprehensive training programs for our support agents, regular performance evaluations, and adherence to established service level agreements (SLAs). Additionally, we continuously monitor and improve our processes based on customer feedback and performance metrics.

Absolutely. We understand the importance of maintaining your company culture, and our approach ensures that our agents integrate seamlessly with your team.

Our agents undergo thorough training to understand your brand values, company policies, and unique customer service standards. We encourage open communication and collaboration, making sure our agents are not just external support but a true extension of your team. They participate in regular team meetings, use your communication tools, and align with your company’s goals and culture.

By fostering a sense of belonging and commitment, our agents contribute positively to your company culture, ensuring a cohesive and unified team.

Getting started is easy! Contact us today to discuss your needs and learn more about our services. We’ll work with you to develop a tailored support solution that meets your specific requirements.

You can contact us through our website's contact form, or by email at info@supportbirdhq.com. We’re here to answer any questions and provide the information you need